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VacuumsRus Extended Warranty Program

Extended Warranty Plan Coverage

1. Coverage Overview:
  • This extended warranty plan provides coverage for a specified period of time beyond the manufacturer’s warranty.
  • It covers repair or replacement costs for eligible products due to defects in materials or workmanship.
  • This extended warranty extends any Vacuums R Us Red Carpet Service plans included at time of sale.
2. Eligible Products:
  • This warranty plan is applicable to any vacuum cleaner or appliance sold with an extended warranty plan.
  • Eligible products must be purchased new or certified refurbished from VacuumsRus.
  • Warranty only applies to residential machines. If any machine is used commercially, the extended warranty plan will void without refund.
3. Coverage Details:
  • Parts and Labor: All repair and replacement costs for covered products, including both parts and labor, are included.
  • Defects: Coverage applies to only defects in materials or workmanship, as determined by our technicians.
  • Normal Wear and Tear: Coverage does not extend to normal wear and tear for certain parts and products such as belts, bags, brush rollers, etc.
  • Accidental Damage: Accidental damage is not covered. This includes fan breakage.
  • VacuumsRus may use certified pre-owned parts for repair of machine.
  • If parts for machine are no longer available for repairing an authorized defect, VacuumsRus may buy the machine back at a discounted price. This formula is as follows:
    • 20% off the original purchase price for every 1 year the machine has been owned.
4. Exclusions:
  • The warranty does not cover damage caused by misuse, abuse, neglect, unauthorized repairs, or acts of nature.
  • Certain parts may be subject to failure from lack of service / maintenance and may not be covered under this extended warranty as determined by VacuumsRus.
  • Damages to the machine from the cleaning of fine powders (e.g. drywall dust, baking soda) will void the extended warranty without refund.
  • Any use of the machine for pick up of liquids, fluids, or waste products will void the extended warranty without refund.
  • Consumable items (e.g., batteries, filters, belts, brushes) are not covered.
  • Cosmetic damage that does not affect product functionality may not be included at the discretion of Vacuums R Us.
5. Claim Process:
  • To file a claim, visit any VacuumsRus & Sewing Too location during normal business hours with the machine.
  • For out of state purchasers, the buyer is responsible for transportation / shipping charges associated with sending the machine to a VacuumsRus location for repair and for return shipping of product.
  • Provide proof of purchase, the product’s serial number, and a detailed description of the issue.
  • Our technicians will assess the machine and if eligible provide repair or replacement services at no charge.
6. Premiums and Fees:
  • The cost of the extended warranty plan varies based on the product’s price and type.
  • Premiums are to be paid at time of sale of machine.
  • Additional fees may apply for optional coverage, such as accidental damage protection.
7. Transferability:
  • The extended warranty is not transferable to a new owner if the product is sold or given away during the coverage period.
8. Cancellation and Refunds:
  • The warranty plan can be canceled within the first 30 days for a full refund.
  • The warranty may not be cancelled or refunded after the first 30 days from time of purchase.
9. Customer Support:
  • Our customer support team is available during all normal business hours to assist with any inquiries or claims.
10. Legal Terms:
  • This warranty plan is subject to the laws of Colorado.